FAQ

CaterNinja is India's First and #1 Online Catering Food Company. So now no more hassles of ordering catering food. Just Click. Choose. Celebrate !!
Currently, we have launched our services in Bangalore and Mumbai. If you need Food to be Catered at some other location just Call Us. Even if the Address is not there listed on the website, give us a shout and we would be happy to help you out.
Different vendors have different cut-off time for orders. The earliest being 1 day prior to event and upto 7 days prior to event. While selecting for caterers you can use the date and delivery time filters
We understand eventualities do occur and we are reasonable people. There if you cancel 3 days before the event, we will process full refund and give a credit note for postponing the service. Between 1-3 days if there is cancellation, there would be a cancellation penalty of 25% of the order value. Within 24 hours of service 100% cancellation would be applicable.
Against each restaurant / caterer there are points shown. For Example: If the point shown is 10x then you would get 10 points for every Rs 100 spent on an order. i.e. 10% worth of reward points. Redemption Value: 1 point = 1 Rs Redeem them on your next order. No Conditions Apply !!
DeskMeal or Virtual Cafeteria is India's First Virtual Cafeteria looking to solve problems for Small Businesses
(1) Since these are large Company Orders, It’s a Pre-Order System where you place Order everyday before 6:30 pm for Your Meal Next Day --------------------------------------------- (2) Cut-Off Time to place order is 6:30 pm (For Next Day Orders) ------------------------------------------------------------------------------------------------------------------------------------------------------------------ (3) For Monday Orders, you can place order on Friday / Sat / Sunday up to 6:30 pm --------------------------------------------------------------------------------------------------------------------------------------
(1) No selection of delivery location or time slot is required. Its a Company Virtual Cafeteria and delivery location and time slots are auto set for all employees for respective companies.
(1) If you want to Cancel the Order or change the order: Please drop an email to admin@caterninja.com --------------------------------------------------------------------------------------------------------- (2) Cut-Off Time for such request is up to 10:00 AM for Lunch Delivery and 2:00 PM for Dinner Delivery -------------------------------------------------------------------------------------------------------- (3) Contact Us - Write to us for any other query at Hello@CaterNinja.com --------------------------------------------------------------------------------------------------------------------------------------------------------
(1) Your money would be refunded if deducted within 3 working days --------------------------------------------------------------------------------------------------------------------------------------------------------- (2) Wallet Credit can be credited the same day as cancellation. Please mention the same in your cancellation email ------------------------------------------------------------------------------------ (3) Contact Us - Write to us for any other query at Hello@CaterNinja.com ----------------------------------------------------------------------------------------------------------------------------------------------------
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